Exchanges & Returns
We keep Exchanges & Returns Simple!
- Return shipping costs to send your item back are on us for domestic Exchanges (within the USA)!
- No restocking fees.
- Product can be gently tested.
- Please ensure at least 90 percent of the product remains (we have to discard the product, of course, but this is one way our supporters demonstrate regard for this friendly policy).
- Product must be in the original packaging.
- You'll also need the receipt or proof of purchase.
- While we will give you a full refund or store credit for your product, unused or gently used, we are unable to refund original shipping costs.
- If you initiate a return, you forfeit any discount that you may have used— this includes loyalty points, percentage discounts, and limited-time free shipping codes.
- Exchanges and returns must be initiated through the Exchange & Return Center for US customers.
- Products returned when purchased with an eGift Card will receive store credit.
What is non-refundable or not eligible for store credit?
- Freebies, promotional items, samples, eGift Cards
- Product specified as final sale in the product description or product page
- Products shipped back beyond the 30-day window
- Omiana product purchased outside Omiana.com, from a retailer
- Product damaged after being received in good condition
- Partial Returns for Gift Setsor Bundles
Original Payment Credit
Credit will be issued to the original form of payment for the amount of the item plus sales tax. Shipping is not included in refunds. The credit will appear on your bank statement within 1-2 billing cycles. If payment was made with a gift card, a merchandise credit will be issued and sent to you via email.