Exchanges and Returns
30-Day Happiness Promise
Shopping online for natural cosmetics should be an easy process these days; still, some trial-and-error may be involved in finding the best formulas and shades, and we take pride not only in these unparalleled formulas but also taking care of our health-minded, smart supporters.
Omiana keeps returns and store credit simple for you. You can send product back for a --
- return/refund to your payment method OR
- store credit voucher (which we refer to as "exchange")
We understand it can take a few tries to get your perfect formula and shade:
- All shipping costs (USA) are on us for exchanges!
- No hidden fees, no restocking fees.
- Product can be gently tested! Please assure at least 90 percent of the product remains; we have to discard the product, of course, but this is one way our supporters demonstrate regard for this friendly policy.
What is non-refundable or not eligible for store credit?
- Freebies; promotional items; samples; eGift Cards
- Product specified as final sale in the product description/product page
- Products shipped back beyond the 30-day window
- Omiana product purchased outside Omiana.com, from a retailer
- Product damaged after being received in good condition
Products returned when purchased with an eGift Card will receive store credit. Outside the USA? Please email us for more directive on conducting an international/non-USA return or receiving in-store credit.
People often come to Omiana nearly having given up on makeup but find what works within Omiana. Formulas are crafted in a USA GMP-upholding facility; cruelty-free; and cater to the most sensitive skin and those with specific ingredient needs.
Did you know? There are no established testing methods or standards in place to make products qualify to be non-comedogenic. We encourage learning which ingredients your skin favors and which truly clog or irritate, which is why we don't limit swap-outs or returns; we're here to help find your trusty go-to forever formulas.