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ON TEXTING US!

“To be in your children's memories tomorrow you have to be in their lives today.” ― Barbara Johnson

 

“(24/7) once you sign on to be a mother, that's the only shift they offer.” ― Jodi Picoult, My Sister's Keeper

 

“Your children need your presence more than your presents.” ― Jesse Jackson

 

“A baby's cry is precisely as serious as it sounds.” ― Jean Liedloff, The Continuum Concept: In Search Of Happiness Lost

 

“There is no single effort more radical in its potential for saving the world than a transformation of the way we raise our children.” ― Marianne Williamson

 

How do the above quotations relate to contacting Omiana via email or text (text 805.312.9273)? Occasionally we are asked for our phone number and we say, "Please text or email us anytime!" and we mean it - contact us around the clock; someone is almost always ready to respond. We're speedy to help offer color suggestions, ingredients info, flexibility in our friendly policies, and much more. We pride ourselves on always remembering the face, the person, the soul at the other end of an email or text, never objectifying customers - whom we view as supporters, friends - never boxing our supporters into a mold to suit a stodgy business "profits first" model - nope, no way. At the heart of Omiana is heart: hopefully this page will further iterate this belief of ours.

 

Sometimes we get asked why we don't flaunt a 'call us now' phone number. Don't we have a call center? The truth is, we have upstanding manufacturing in three locations, customer care located in downtown Columbia, Missouri, and no call center. As a privately held, family-owned company catering to a very small niche - women with utmost sensitive skin and ingredient preferences, needing a variety of makeup omission options, such as titanium dioxide-free, mica-free, boron nitride-free (Omiana is always carmine-free, talc-free, cruelty-free, and so much more) - we have chosen to invest most of our assets into our manufacturing, into making new formulas and shades for you.

 

But why don't you have a call center? you may still be wondering. Isn't that worth some budget delegation? Can't all the college gals interning at Omiana answer phone calls, the incredibly detailed questions that come Omiana's way (our supporters are very, very astute and questions require dedication, research, and fact-checking on our end)? Truth is, our CEO, leadership, and marketing team is busy building the future, and not just in terms of helping spread non-toxic vibes: We're just, you know, responsible for little souls. Maybe you are, too. Parenthood: It's the greatest blessing on Earth!

 

Surrounded by breweries, historical buildings, and organic cafes, Omiana's offices downtown, walking distance from parks and the University of Missouri. The rooms you first see when walking into Omiana's customer care are three clean, modern, non-VOC-painted white offices with air-purifying plants and golden and industrial accents. Then, overlooking Broadway is a much different room, splashed with bright reds and oranges and yellows, books and chalk and piles of in-reach compostable diapers, our "classroom" - replete with chalkboard easels, mini trampolines, rocking horses, comfy modern couches perfect for breastfeeding.

 

Being one of the most mama-friendly small companies will always be important to us. So many mothers, especially among the new-mom generation, are putting their academic accomplishments to the wayside to stay home and raise their babies: truly the most important job in the world. But we don't want mamas to have to choose between attachment parenting and breastfeeding and careers. We believe in integrating them. It can make for odd work hours and a loud, fun, sometimes white-noised environment, and sometimes a supporter just doesn't understand this focus of ours, but, for now, most do, and while we can't push pause on the giggles and gleeful scream wars and games of tag that occurs daily in our customer care offices, we're just a speedy email or text away. Thank you so, so, so much to those of you who have expressed such kind support of this mentality of ours: We have received so many kind emails and texts from women supporting our wanting to be at the forefront of our kiddos' lives: thank you!

  

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