SHIPPING BREAKS
Be a part of the newsletter to get free shipping promos each month on any order size (overseas discounts go out monthly, too!)
USA: orders >75 automatically ship free!
Canada / New Zealand / Australia: orders >150 USD ship free!
We take one to two days, on average, to fulfill orders, Monday through Friday: This means that your order will ship-out approximately one to three days after it's placed, excluding weekends in that timeline.
Shipping itself takes, on average for US orders via USPS, two to four days (excluding Sundays). Omiana will publicly provide a notice (e.g., banner, etc.) and/or contact customers if there are potential exceptional delays (e.g., inclement weather affecting outgoing packages; holiday traffic, etc.) in processing and/or shipping.
Need to change the ship-to address? If the package is not yet in the mail, contact us immediately. Please understand that we have no control over packages once they are in the mail.
International orders
Currently we are shipping via First Class or Priority Mail via USPS and/or DHL:
From Canada to Africa to Australia, we ship to many locations across the globe! However, the following countries are not on our ship-to capacity at this time (Please subscribe to our newsletter to get updates as to when we ship/resume shipping to any of the following*):
Albania; Andorra; Armenia; Austria; Belarus; Belgium; Bosnia and Herzegovina; Bouvet Island; Brazil; Bulgaria; Cook Islands; Croatia; Cyprus; Czech Republic; Denmark; Estonia; Faroe Islands; Finland; France; French Polynesia; Georgia; Germany; Gibraltar; Greece; Greenland; Guadeloupe; Guernsey; Holy See; Hungary; Iceland; Iran; Ireland; Isle of Man; Italy; Kiribati; Kosovo; Latvia; Liechtenstein; Lithuania; Luxembourg; Republic of Macedonia; Malta; Republic of Moldova; Monaco; Montenegro; Nauru; Netherlands; New Caledonia; Niue; Norfolk Island; Norway; Papua New Guinea; Pitcairn; Poland; Portugal; Reunion; Romania; Samoa; San Marino; Serbia; Slovakia; Slovenia; Solomon Islands; Spain; Sudan; Sweden; Switzerland; Syria; Timor Leste; Tokelau; Tonga; Turkey; Tuvalu; Ukraine; United Kingdom; Vanuatu; Vietnam; Wallis and Futuna.
*this list is dynamic: we strive to add more shipping locations regularly, so an attempt at checkout will lend you an updated look at whether we ship to your location.
QUESTION: Help! My country is not listed above, but I’d really like to order!
We do not have an exact date for when we will reship to more countries, so please check back periodically--and again, subscribing to our infrequent, fun newsletters will keep you posted on updates such as new ship-to locations! We hear of people who route to family or friends in a country we do ship to, and then their source gets them their Omiana package. Just a thought!
QUESTION: Do you offer expedited shipping?
Priority USPS (and DHL for non-USA) are our fastest options right now. We cannot overnight packages at this time.
QUESTION: Can you ship to somewhere other than my billing address?
Sure! Just input the correct info when checking out. Once packages are in the mail, we cannot alter addresses.
QUESTION: Are international orders tracked?
They are; you will get an automated email with your tracking link after your initial order confirmation.
QUESTION: How do I check the status of my order?
Simply click the tracking URL in your shipping confirmation email. ALL emails receive tracking. (Note to gmail users: Sometimes we land in the 'promotional' folder, so please check it if we're not in your main inbox.)
