Frequently asked questions



SAMPLES + RETURNS

View the collection of Omiana sample sizes here!

We aim to add more to the sample sizes. Check back for updates and be a part of the newsletter for updates on new samples, too!

Email or text are the most efficient ways for us to help you, as we send many links / shades / formula suggestions and information with each message: Our supporters are super smart and our informational exchange can be quite detailed. We may open a call center in the future, albeit now we rely on the detailed, thorough emails we get to share with you: please message us simply via the form on this page!

A speedy way to narrow-down the shade selection is to start here! Also, while some subjectivity can always come into play, we offer samples in loose powders, blushes, bronzers, and the mineral veil. If a full-sized product you ordered doesn’t quite match, no worries—we can make and pay for your exchange label and do not limit exchanges; we keep all policies friendly and super flexible for you.

Omiana keeps returns and store credit simple for you. You can send product back for a return/refund to your payment method OR store credit voucher (which we refer to as "exchange").

We understand it can take a few tries to get your perfect formula and shade: All shipping costs (USA) are on us for exchanges!No hidden fees, no restocking fees. Product can be gently tested! Please assure at least 90 percent of the product remains; we have to discard the product, of course, but this is one way our supporters demonstrate regard for this friendly policy. Read more here or get the ball rolling with the forms here.

SHIPPING

From Canada to Africa to Australia, we ship to many locations across the globe! However, the following countries are not on our ship-to capacity at this time (Please subscribe to our newsletter to get updates as to when we ship/resume shipping to any of the following*):

 

Albania; Andorra; Armenia; Austria; Belarus; Belgium; Bosnia and Herzegovina; Bouvet Island; Brazil; Bulgaria; Cook Islands; Croatia; Cyprus; Czech Republic; Denmark; Estonia; Faroe Islands; Finland; France; French Polynesia; Georgia; Germany; Gibraltar; Greece; Greenland; Guadeloupe; Guernsey; Holy See; Hungary; Iceland; Iran; Ireland; Isle of Man; Italy; Kiribati; Kosovo; Latvia; Liechtenstein; Lithuania; Luxembourg; Republic of Macedonia; Malta; Republic of Moldova; Monaco; Montenegro; Nauru; Netherlands; New Caledonia; Niue; Norfolk Island; Norway; Papua New Guinea; Pitcairn; Poland; Portugal; Reunion; Romania; Samoa; San Marino; Serbia; Slovakia; Slovenia; Solomon Islands; Spain; Sudan; Sweden; Switzerland; Syria; Timor Leste; Tokelau; Tonga; Turkey; Tuvalu; Ukraine; United Kingdom; Vanuatu; Vietnam; Wallis and Futuna.

 

*this list is dynamic: we strive to add more shipping locations regularly, so an attempt at checkout will lend you an updated look at whether we ship to your location.

We take one to three days, on average, to fulfill orders, Monday through Friday. This means that your order will ship-out approximately one to three days after it's placed. Shipping itself takes, on average for US orders via USPS, two to four days (excluding Sundays). Omiana will publicly provide a notice (e.g., banner, etc.) and/or contact customers if there are potential exceptional delays (e.g., inclement weather affecting outgoing packages; holiday traffic, etc.) in processing and/or shipping.

Expedited shipping may be possible--just message us to inquire.

Be a part of the newsletter to get free shipping promos each month on any order size (overseas discounts go out monthly, too!)

Otherwise -

USA: orders >75 automatically ship free!

Canada / New Zealand / Australia: orders >150 USD ship free! 

When you place an order with us, you will get an automated confirmation email. Then, after our team has filled your order, you will get an automated shipping confirmation email from us. This contains a link with your tracking number.

Didn't receive your confirmation email? We could still be processing your order:

Our team does not fill orders on weekends, just Monday through Friday, and they need an average of just a few hours up to a two to three days to process orders. USPS takes over, taking another two to four days (on average) to ship within the USA.

Also, it's possible that your confirmation email landed in your spam folder; please check! If you need us to resend your email with your tracking, just message us and we will resend it to you so long as your order has shipped already.

From Canada to Africa to Australia, we ship to many locations across the globe! However, the following countries are not on our ship-to capacity at this time (Please subscribe to our newsletter to get updates as to when we ship/resume shipping to any of the following):

Albania; Andorra; Armenia; Austria; Belarus; Belgium; Bosnia and Herzegovina; Bouvet Island; Brazil; Bulgaria; Cook Islands; Croatia; Cyprus; Czech Republic; Denmark; Estonia; Faroe Islands; Finland; France; French Polynesia; Georgia; Germany; Gibraltar; Greece; Greenland; Great Britain; Guadeloupe; Guernsey; Holy See; Hungary; Iceland; Iran; Ireland; Isle of Man; Italy; Kiribati; Kosovo; Latvia; Liechtenstein; Lithuania; Luxembourg; Republic of Macedonia; Malta; Republic of Moldova; Monaco; Montenegro; Nauru; Netherlands; New Caledonia; Niue; Norfolk Island; Norway; Papua New Guinea; Pitcairn; Poland; Portugal; Reunion; Romania; Samoa; San Marino; Serbia; Slovakia; Slovenia; Solomon Islands; Spain; Sudan; Sweden; Switzerland; Syria; Timor Leste; Tokelau; Tonga; Turkey; Tuvalu; United Kingdom; Ukraine; Vanuatu; Vietnam; Wallis and Futuna.

This list is dynamic. It may be possible we ship to your location now and have yet to update this question. An attempt at checkout will reveal if this is the case.

There's a chance we now ship there but haven't updated this page: do a run through the cart page and see if it lets you checkout to get an updated picture on whether Omiana will ship there. If we do ship there, checkout can occur.

We do not have an exact date for when we will reship to more countries, so please check back periodically--and again, subscribing to our infrequent, fun newsletters will keep you posted on updates such as new ship-to locations! We hear of people who route to family or friends in a country we do ship to, and then their source gets them their Omiana package. Just a thought!

Expedited and overnight shipping are unavailable: Priority Mail can deliver packages in as quickly as two days on average after order processing.

Yep, yep, yep, and yep :)

Please email us ASAP; if it hasn't left our facility, this may be possible. If it's already en route to you, we'll ask that you re-order with a free shipping code. If you need to cancel and the order has already shipped, please proceed with a return.

Often, couriers will leave packages in places where they think will be safest, e.g., inside an open garage; atop a car (if you have dogs); besides a bush, etc.; please check such locations.

Sometimes couriers calibrate early, before they have delivered the package. Please wait another 12-24 hours to see if this is the case.

Please note the incredible rarity of a truly lost package by theft: Theft of mail is a crime. If you are in a location that you believe mail-theft might occur, contaxt us prior to ordering/right after ordering so we can require a confirmation signature.

Need to change the ship-to address? If the package is not yet in the mail, contact us immediately.

Please understand that we have no control over packages once they are in the mail.

If it comes back to us, we'll re-ship, the extra shipping charge on us, via First Class USPS, the first occurrence.

INGREDIENTS + SAFETY

Our manufacturing division implements our high standards in sourcing the best ingredients for you. Aside from finished products, even our raw ingredients are cruelty-free (that is, we would never test on animals and do not source from ingredient suppliers who do); Omiana is certified and held accountable by both PETA and Leaping Bunny, the latter of which does a stringent job of holding USA-based companies accountable when they claim cruelty-free status. Our particle sizes must not be nano-sized (nanoparticle) or even micro-sized (micronized). (To learn more about titanium dioxide and its particle size, coatings, and stability, check out this blog article.) When possible/applicable, Omiana uses the highest percentage of Certified Organic ingredients possible. Some ingredients cannot be certified as such, though, such as vitamin E, which is not available in an organic form (do pay attention to where the vitamin E comes from, though--e.g., wheat germ, which makes many company's 'tocopherol'/vitamin E non-gluten-free? Soybean? Rice bran? Tocopheryl acetate? Etc.), and non-agricultural products, such as minerals (which are inorganic by nature). The end result is that our products are as non-toxic as it gets, albeit 'organic' is not always relevant.

No. All minerals and pigments Omiana uses are cosmetic-grade particle size or even high-micron.

While we wish a magic formula existed that was perfect for everyone's skin type, tone, and needs, we all have different ingredient requirements, preferences, and even ingredient beliefs:

​Here at Omiana, we pride ourselves on offering an array of USA-crafted formulas, such a pure array that you are sure to find a perfect go-to formula - or a whole makeup bag full of formulas. 

Omiana is a brand rife with truly hypoallergenic makeup, including options without coconut oil, titanium dioxide, butters, waxes, mica, boron nitride, and more. Omiana is crafted to be gentle on even the most sensitive, reactive skin, omitting ingredients such as fragrance, parabens, talc, gluten, and much more. While we all have different ingredient needs and preferences, Omiana surely has a formula - or droves of them - perfect for you!

Regarding non-comedogenic makeup and even "chemical-free makeup," a concept that is often thrown around too frequently, there are no regulated testing methods to make formulas qualify. At Omiana, we encourage discovering which ingredients your skin loves and which truly bother: what clogs one person's pores or makes someone react may be wonderfully moisture-imparting or nourishing to another: You've surely also noted that we can react to seemingly "good" ingredients: finding the formulas for your skin is a journey, and we are here to help.

Our customers come to us with very specific ingredient requirements. We omit ingredients popular to other mineral makeup lines, even, albeit know that not every product is not for everyone: Ergo a huge variety, with various makeup ingredients taken out.

For example, if you prefer makeup without mica, we have it. We also have makeup without titanium dioxide, although understand some do want titanium dioxide for SPF and coverage, which is why we now offer products with it, too. Needing zinc oxide-free? That's even an omission option at Omiana. Many of our customers are sensitive to soy and wheat, common sources of naturally derived vitamin E; for this reason, while we use naturally derived vitamin E in plenty of products, we do also use tocopheryl acetate.

Every formula cannot be for everyone, as much subjectivity and varying preferences come into play. We aim to offer the purest array of formulas for the most sensitive skin and ingredient-discerning people. 

Using the sidebar filter to narrow down collections so they contain the ingredients you prefer is a simple way to shop on Omiana. Also, we fully disclose all ingredients on each product page and the ingredients page.

Yes. Omiana does not use any artificial fragrance, perfume, or chemical fragrances, which are potential sources of endocrine disruptors. Any aromas detected are created merely from the ingredients themselves.

Because Omiana does not contain detergents, chemicals, artificial fragrances that can irritate the skin, and offers the best array of ingredient omissions, these products are formulated for those with sensitive skin. While many of our customers are still in their formative, developing years and many women come to us because pregnant and cognizant of ingredients, it's our professional duty to ask that you defer to your health (doctor, midwife) provider questions or concerns.

As a small privately held company, our focus has been on expanding our formula and shade range, and we look forward to gaining more certifications.

As you know, anyone can be allergic to anything, even amazing-for-us ingredients can cause reaction in some. Probably you know somebody who is a testament to this fact, someone who is allergic to antioxidant-rich strawberries or omega-loaded nuts. We have heard of people being sensitive to touted ingredients like organic aloe, rice powder, and even coconut oil - it happens! If you believe you've reacted to any amazing ingredients in an Omiana product, please let us know. Remember - we accept back even gently used product for return or exchange.

Organic oils can be perfectly fine - even nurturing - for the most reactive, sensitive skin. Organic oils can even still be non-comedogenic. Omiana uses light, breathable organic oils that do not clog pores or cause breakouts. These select oils harmonize with the skin and even help regulate sebum production by way of "training" layers of skin.

Oil in makeup and skincare is not inherently bad. Synthetic oils such as mineral oil and petrolatum and petrochemicals artificially clog skin and pores with a non-breathable barrier that clogs pores.

This is NOT to say that some people do not react to seemingly good oils or butters, such as coconut oil, shea butter, fruit wax, and the like: our bodies and needs are incredibly dynamic and what might impart moisture to one person might be a true irritant to another (e.g., we find a significant portion of our savvy supporters cannot tolerate coconut oil while another segment loves it: you and only you can truly learn to discern what your skin prefers vs. what it does not. Even allergy tests and experts can have flawed findings.)

Titanium dioxide and zinc oxide are ingredients common to mineral makeup and known anti-inflammatories. We offer some products without titanium dioxide but with zinc oxide; some with titanium dioxide but no zinc oxide; and some products without either. It is essential for healing skin to be protected from the sun, though, and both titanium dioxide and zinc oxide also offer natural sun protection. Minerals can also provide coverage, to varying degrees, and soothing properties. Regarding application after treatments, whether skincare-geared or that focused on treating a disease/malady, it's our professional obligation to ask that you defer to your health provider.

As far as ultramarine is concerned, it is used in only a few Omiana products to achieve a specific tone/undertone (E.g., purples, blues). To view products in a collection that are without ultramarines, just click 'no ultramarines' in the filter. Then, the collection will display only products without it. Shop all titanium dioxide-free makeup heremica-free products here, and continue to utilize the filter to winnow out more ingredients you may prefer to do without.

Omiana does not use gluten, not even via our vitamin E. If there is ever a trace amount, we will disclose so in the product description. Additionally, most products are vegan, albeit some contain beeswax. ​Please note, we carry two skincare (this one and this one) items from another brand that you will want to avoid if you are sensitive to wheat/gluten and soy.

Most products are vegan, albeit some contain beeswax. ​

When we use beeswax, it is kosher.

All products are cruelty-free: the raw ingredients and finished formulas, certified by PETA and Leaping Bunny.

In only a few formulas we use beeswax to achieve the perfect consistency - yet breathability - for that product. Omiana eschews pesticides, chemicals, and non-kosher collection of any ingredients, from mica to beeswax; the bees' natural ecosystem is sustained with our USA-based supplier's kosher harvesting.

On this ingredients page and on many of the individual product pages, in the product description, you can find EWG ratings for Omiana products!

Please navigate hubs and apps that rate personal care products with full knowledge of their shortcomings, too. You will want to read this page if curious about such caveats.

SITE + CUSTOMER CARE

Specials go out via the newsletter, so that is the place to look for free shipping and other promos!

Any Omiana products that show on-sale may go off-sale at any point; we do not time sales. Most products are consistently priced.

Your best shopping experience and maintenance of your privacy is important and, rest assured, protected when you shop with us. A few ways we protect your privacy include the following: Utilization of a private Secure Sockets Layer (SSL); regular security scans; a dedicated IP address; log monitoring; PCI compliance; and our secure payment gateway. We will not sell or disclose your private information: any information we garner from you is strictly for Omiana's goal to provide you with healthy beauty products. Please contact us with any questions and rest assured that our shopping platform is the ultimate when it comes to security. Happy shopping!

Where did Omiana's phone number go? Email is the most efficient way for us to help you, as we send many links / shades / formula suggestions and information with each message: Our supporters are super intelligent and our informational exchange can be quite detailed. We may open a call center in the future, albeit now we rely on the detailed, thorough emails we get to share with you: please message us!

You surely have plenty of emails making their way into your inbox; we will only occasionally send you fun, insightful health and beauty news and, of course, exclusive promotional and percentage-off codes. We send an average of two emails per month, although this can vary.

There are many benefits to creating an account on Omiana.com! Keep track of your product favorites by building up your wishlist and even send your wishlist to others (birthday ideas? Hey, give your loved ones a gentle cue as to what Omiana goods you'd like!); easily access your previous orders; when you checkout, after creating an account, relevant information will be pre-populated to save you time.

We are open to retail/distributor relations though do not yet have a list of international distributors of Omiana available at this time. If you are a retail owner or distributor or recommend one, feel free to email us.

STORES / RETAIL

Currently we are online only and looking to expand into retail soon. We understand that online shopping can be a land for the brave, which is a large factor in why we've such a friendly exchange/return policy in place for you!

While not always actively seeking wholesale accounts, feel free to email us to express your interest; we can send you our wholesale form or add you to our list for future relations.

Get in touch with us via email and let us know where you'd like to see Omiana! While we will always remain here, online, for you, open 24/7, we'd love to know where you'd like to see the products in stores.

Absolutely. Just email us before the order ships.

In some cases we'll add this upgrade, on us, on our own, often surrounding the holidays, on especially large orders, or to addresses that don't validate on our map system.

MEDIA / COLLABORATIONS

Please email us and we will fill you in.

We offer a referral program, wherein no upfront Omiana inventory is required. You simply need to be a loyal customer, attain a unique ID code from us, and refer your friends, having them input your unique code upon their checkout. We will pay directly into your PayPal account. View affiliate details >

Please email us for more details on partnerships and special programs.

As a professional makeup artist, the Omiana PRO Program is designed to entitle you to special offers, tips, and a 30-percent discount on orders over $100.

To join, please email us and attach any two valid credentials such as -

- Make up artist business card
- Editorial page with name credit
- Valid professional license
- Crew call list on production company letterhead
- Reference letter from employer

Mission: Omission ™

People often come to Omiana nearly having given up on makeup but find what works within Omiana. Formulas are crafted in a USA GMP-upholding facility; cruelty-free; and cater to the most sensitive skin and those with specific ingredient needs.

Mission: Omission ™

Did you know? There are no established testing methods or standards in place to make products qualify to be non-comedogenic. We encourage learning which ingredients your skin favors and which truly clog or irritate, which is why we don't limit swap-outs or returns; we're here to help find your trusty go-to forever formulas.

WELCOME
SAMPLES
NO . . .
ROOTS MATTER
FULLY TRANSPARENT

WHAT'S IN A FORMULA ...

. . . shouldn't be there to just make the formula function. A formula should be crafted with the most sensitive skin and health in mind. At Omiana, we offer some of the purest truly natural beauty products.

We're so confident you'll find what you're looking for within Omiana - even if your skin is super sensitive - that we offer a friendly 30-day return/exchange policy.

WHAT'S IN A FORMULA ...

. . . shouldn't be there to just make the formula function. A formula should be crafted with the most sensitive skin and health in mind. At Omiana, we offer some of the purest truly natural beauty products.

We're so confident you'll find what you're looking for within Omiana - even if your skin is super sensitive - that we offer a friendly 30-day return/exchange policy.

SAMPLES AVAILABLE

Choose among Omiana sample sizes. The sample options will keep growing; check back for updates and be a part of the newsletter!

Omiana is exclusively online; we understand that online shopping can be a land for the brave, which is a large factor in why we've such a friendly exchange/return policy in place - shop risk-free!

SAMPLES AVAILABLE

Choose among Omiana sample sizes. The sample options will keep growing; check back for updates and be a part of the newsletter!

Omiana is exclusively online; we understand that online shopping can be a land for the brave, which is a large factor in why we've such a friendly exchange/return policy in place - shop risk-free!

AWARENESS IS IMPERATIVE

Omiana products are formulated without talc, bismuth oxychloride, parabens, phthalates, SLS, petrolatum, coal tar, fragrances, silicones, BHT, and so much more. We've options without titanium dioxide, zinc oxide, mica, tocopheryl acetate as well as tocopherol, coconut oil -- you name it! Every formula isn't for everyone, as we all have different needs, but we surely have forever formulas for you.

AWARENESS IS IMPERATIVE

Omiana products are formulated without talc, bismuth oxychloride, parabens, phthalates, SLS, petrolatum, coal tar, fragrances, silicones, BHT, and so much more. We've options without titanium dioxide, zinc oxide, mica, tocopheryl acetate as well as tocopherol, coconut oil -- you name it! Every formula isn't for everyone, as we all have different needs, but we surely have forever formulas for you.

ROOTS MATTER

Omiana sources raw ingredients as carefully as we craft the formulas we make: from source to shelf, everything-Omiana is cruelty-free; when we use mica, it is sourced ethically (concerns arise with mica being mined in some locations!); Omiana offers mostly vegan products, too.

Omiana is based on the USA, and products are made here. We operate out of a large good manufacturing-upholding facility in the middle of the US, making shipping reliable and fast across the USA. Omiana ships worldwide, too.

ROOTS MATTER

Omiana sources raw ingredients as carefully as we craft the formulas we make: from source to shelf, everything-Omiana is cruelty-free; when we use mica, it is sourced ethically (concerns arise with mica being mined in some locations!); Omiana offers mostly vegan products, too.

Omiana is based on the USA, and products are made here. We operate out of a large good manufacturing-upholding facility in the middle of the US, making shipping reliable and fast across the USA. Omiana ships worldwide, too.

FULL DISCLOSURE

Omiana fully discloses ingredients: to view, please visit each product page and open the 'ingredients' tab. Everyone is unique, and so is their skin. Did you know your skin's needs and tolerances can change? We know shopping online - especially with the learning curve involved in choosing the best formulas - is no small feat, and we're here to help.

FULL DISCLOSURE

Omiana fully discloses ingredients: to view, please visit each product page and open the 'ingredients' tab. Everyone is unique, and so is their skin. Did you know your skin's needs and tolerances can change? We know shopping online - especially with the learning curve involved in choosing the best formulas - is no small feat, and we're here to help.

WELCOME

WHAT'S IN A FORMULA ...

. . . shouldn't be there to just make the formula function. A formula should be crafted with the most sensitive skin and health in mind. At Omiana, we offer some of the purest truly natural beauty products.

We're so confident you'll find what you're looking for within Omiana - even if your skin is super sensitive - that we offer a friendly 30-day return/exchange policy.

WHAT'S IN A FORMULA ...

. . . shouldn't be there to just make the formula function. A formula should be crafted with the most sensitive skin and health in mind. At Omiana, we offer some of the purest truly natural beauty products.

We're so confident you'll find what you're looking for within Omiana - even if your skin is super sensitive - that we offer a friendly 30-day return/exchange policy.

SAMPLES

SAMPLES AVAILABLE

Choose among Omiana sample sizes. The sample options will keep growing; check back for updates and be a part of the newsletter!

Omiana is exclusively online; we understand that online shopping can be a land for the brave, which is a large factor in why we've such a friendly exchange/return policy in place - shop risk-free!

SAMPLES AVAILABLE

Choose among Omiana sample sizes. The sample options will keep growing; check back for updates and be a part of the newsletter!

Omiana is exclusively online; we understand that online shopping can be a land for the brave, which is a large factor in why we've such a friendly exchange/return policy in place - shop risk-free!

NO . . .

AWARENESS IS IMPERATIVE

Omiana products are formulated without talc, bismuth oxychloride, parabens, phthalates, SLS, petrolatum, coal tar, fragrances, silicones, BHT, and so much more. We've options without titanium dioxide, zinc oxide, mica, tocopheryl acetate as well as tocopherol, coconut oil -- you name it! Every formula isn't for everyone, as we all have different needs, but we surely have forever formulas for you.

AWARENESS IS IMPERATIVE

Omiana products are formulated without talc, bismuth oxychloride, parabens, phthalates, SLS, petrolatum, coal tar, fragrances, silicones, BHT, and so much more. We've options without titanium dioxide, zinc oxide, mica, tocopheryl acetate as well as tocopherol, coconut oil -- you name it! Every formula isn't for everyone, as we all have different needs, but we surely have forever formulas for you.

ROOTS MATTER

ROOTS MATTER

Omiana sources raw ingredients as carefully as we craft the formulas we make: from source to shelf, everything-Omiana is cruelty-free; when we use mica, it is sourced ethically (concerns arise with mica being mined in some locations!); Omiana offers mostly vegan products, too.

Omiana is based on the USA, and products are made here. We operate out of a large good manufacturing-upholding facility in the middle of the US, making shipping reliable and fast across the USA. Omiana ships worldwide, too.

ROOTS MATTER

Omiana sources raw ingredients as carefully as we craft the formulas we make: from source to shelf, everything-Omiana is cruelty-free; when we use mica, it is sourced ethically (concerns arise with mica being mined in some locations!); Omiana offers mostly vegan products, too.

Omiana is based on the USA, and products are made here. We operate out of a large good manufacturing-upholding facility in the middle of the US, making shipping reliable and fast across the USA. Omiana ships worldwide, too.

FULLY TRANSPARENT

FULL DISCLOSURE

Omiana fully discloses ingredients: to view, please visit each product page and open the 'ingredients' tab. Everyone is unique, and so is their skin. Did you know your skin's needs and tolerances can change? We know shopping online - especially with the learning curve involved in choosing the best formulas - is no small feat, and we're here to help.

FULL DISCLOSURE

Omiana fully discloses ingredients: to view, please visit each product page and open the 'ingredients' tab. Everyone is unique, and so is their skin. Did you know your skin's needs and tolerances can change? We know shopping online - especially with the learning curve involved in choosing the best formulas - is no small feat, and we're here to help.

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