Free & Easy Return for Store Credit or Exchanges + Package Protection

I have been in an acute flare with my eczema with just about every product causing me issues around my eyes. Interesting enough, I asked ChatGPT to help me find products that would be eczema friendly and brought me to this pallet. Since using this eyeshadow my eyelid/brow eczema is healing and I finally have found a product that doesn’t irritate my skin. This has been such a huge win for me.

I had Great customer service help.

I ordered a lip liner in a color that was to light for my lip color. I went to the website using my order number to begin a return. I was recommended a darker color as an exchange for the light one I ordered. I printed the label and followed the instructions to drop off at USPS. I got my replacement lip liner in a short time. The recommended lip liner color was a better match. Thank you !

This was for eyeshadow and lipstick. The eyeshadow exchange went well because I swapped for a color I already use.
The lipstick is another story. It can be difficult to find the right color when switching brands. The color initially chosen did not work, and was chosen based off the color appearing on the screen and verbiage. The replacement also didn't work but then you can't switch again without a large cost. My 31.00 lipstick would have been refunded for 12.00 after all of their fees.
There aren't any samples to purchase, so I switched to a company that does. Unfortunately I won't be trying new cosmetic colors with this company if there aren't samples first available.
It's a large waste of time, money and resources.

Package protection is worth every penny!